FAQs
Delivery
Important Notice:
Each item is printed to order, which can take 2-5 business days to complete before shipping. Please leave 14 business days before contacting us if you have not received your order.
Shipping Rates:
UK Delivery £3.50 (Typically 2-5 Business Days)
Europe & United States £5 (Typically 2-6 Business Days)
Australia & New Zealand £6 (Typically 2-7 Business Days)
Canada £7 (Typically 2-6 Business Days)
Worldwide Other £10 (Typically 6-14 Business Days)
Shipping is fulfilled by Printful and a local courier will be used.
Tracking information will be available in your confirmation email.
Printful ships T-shirts and posters from different locations so unfortunately this means double-bubble shipping costs if you order both a t-shirt and a poster. This is something we're not in love with and we're working on ways to get around this for the future!
Returns & Exchanges
Returns
If you are unhappy with your purchase, please email us within 14 days upon receipt of your order to request a return of the item(s), providing the reason for the return request.
Original shipping charges are non-refundable and you will be responsible for the return shipping cost.
Upon receipt of the returned item(s), it can take up to 5 working days to process the return and a further 3 working days for the money to appear back in your account.
Exchanges
We do not offer direct exchanges. However, if you reach out to us at philybowdenmerch@gmail.com with your order number and a clear description of the item(s) you would like to return. We will send you a prepaid return QR code. Once we have received your returned items you will receive a refund. You can order the items again in the new sizes you require through the website.
Original shipping charges are non-refundable and you will be responsible for the shipping cost for the new item(s).
Queries
For any other queries or questions please email us at philybowdenmerch@gmail.com