Free shipping on orders over £60 (UK only)

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.

Delivery

Important Notice

We now only ship merch out of the UK and therefore international rates are slightly more expensive. Apologies for any inconvenience and as we grow we will strive to bring these costs down as much as possible.

Shipping Rates & Customs

Shipping Rates:

UK Delivery £2.50, free delivery on orders over £50

Europe £8

Rest of the World £10

Customs, Duties and Taxes:

Philybowdenmerch.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Due to Brexit this means all orders to the EU are subject to import duties.

Shipping is fulfilled by Printful and a local courier will be used.

Tracking information will be available in your confirmation email. 

Printful ships T-shirts and posters from different locations so unfortunately this means double-bubble shipping costs if you order both a t-shirt and a poster. This is something we're not in love with and we're working on ways to get around this for the future!

Returns & Exchanges

Returns

If you are unhappy with your purchase, please email us within 14 days upon receipt of your order to request a return of the item(s), providing the reason for the return request. 

Original shipping charges are non-refundable and you will be responsible for the return shipping cost.

Upon receipt of the returned item(s), it can take up to 5 working days to process the return and a further 3 working days for the money to appear back in your account.

Exchanges

Exchanges

We do not offer direct exchanges. However, if you reach out to us at info@philybowden.com with your order number and a clear description of the item(s) you would like to return. We will send you a prepaid return QR code. Once we have received your returned items you will receive a refund. You can order the items again in the new size(s) you require through the website. 

Original shipping charges are non-refundable and you will be responsible for the shipping cost for the new item(s).

Didn’t find your answer?

For any other queries or questions don't hesitate to get in touch.